Welcome to Hayzen Perfume. By accessing and using our website www.hayzenperfume.com you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
Intellectual Property
All content on this website, including but not limited to product images, fragrance descriptions, logos, graphics, and text, is the intellectual property of Hayzen Perfume. Unauthorized use, reproduction, or distribution is strictly prohibited.
Orders & Payments
We reserve the right to refuse or cancel any order at our discretion.
All orders are Prepaid Only. Orders are confirmed only after successful payment clearance.
In case of payment failure or suspected fraudulent activity, the order may be cancelled.
Pricing
All prices listed on the website are subject to change without prior notice.
Any promotional pricing or offers are valid for a limited time and may be withdrawn at any time.
Product Use Disclaimer
Perfumes and attars may cause skin sensitivities or allergic reactions depending on individual skin types.
We strongly recommend performing a patch test before full application.
Hayzen Perfume shall not be held responsible for any adverse reactions.
Governing Law
These Terms and Conditions shall be governed and interpreted in accordance with the laws of India.
Refund and Cancellation Policy
At Hayzen Perfume, customer satisfaction is important to us. Please read our policy carefully before placing an order.
Order Cancellation
Orders can be cancelled within 12 hours of placement, provided they have not been dispatched.
Once an order is shipped, it cannot be cancelled.
Returns & Exchanges
Due to the personal and hygienic nature of fragrances:
We do not accept returns or exchanges for change of mind, scent preference, or personal liking.
Damaged or Leaking Products
If your order arrives damaged or leaking:
Please share clear photos or an unboxing video with our WhatsApp support within 48 hours of delivery.
After verification, a replacement will be shipped at no extra cost.
Refunds
Approved refunds (for eligible cancellations) will be processed to the original payment method within 5–7 business days.
Refund timelines may vary depending on your bank or payment provider.
Shipping Policy
Order Processing
All orders are processed within 24–48 business hours after payment confirmation.
Orders are not processed or shipped on Sundays or public holidays.
Delivery Timeline
Standard delivery takes 3–7 business days, depending on your location and courier partner.
Tracking Information
Once your order is dispatched, a tracking link will be shared via WhatsApp or email.
Shipping Charges
Shipping charges may vary depending on location and quantity. Subject to changes.
Prepaid Orders Only
Currently, Hayzen Perfume operates on a Prepaid-only basis.
Cash on Delivery (COD) is not available at the moment but may be introduced in the future.